What Is HOA Management Software?

The all-in-one, accounting-first platform built for community management companies and self-managed HOAs

Managing communities means keeping up with dues, violations, ARC requests, work orders, and nonstop communication. HOA management software brings it all into one platform, so data, tasks, and reporting stay connected. The payoff: fewer errors, audit-ready financials, and a smoother workday. 

What does it include? 

  • Accounting (core): assessments, AR/AP, bank syncs, GL, collections, audit-ready reports. 
  • Violations (Smartwebs specialty): mobile inspections (offline capable), time-stamped photos, letter templates, and one-click escalation. 
  • ARC (architectural requests): Online ARC submittal, review and vote, with same day approvals 
  • Work orders & maintenance: create/assign on desktop or mobile, assign vendors, and update progress in real-time. 
  • Portals (office/resident/mobile): payments, requests, announcements, and two-way messaging. 
  • Automation & dashboards: scheduled notices, reminders, recurring tasks, KPI views for leadership. 

How it works (day in the life) 

  • Morning: AR aging, assessment exceptions, and delinquency follow-ups appear on your dashboard. 
  • Midday: Inspectors run mobile violation drives, snap photos, and generate letters instantly. 
  • Afternoon: ARC approvals route automatically; work orders update vendor status and costs. 
  • End of day: Finance exports audit-ready reports; managers view KPIs. 

All-in-one vs. patchwork tools 

  • Patchwork: multiple logins, double entry, conflicting data, and manual reporting. 
  • All-in-one: one login, shared data, end-to-end automation, and real-time visibility. 

Must-have features in 2025 

  • Accounting-first design with live bank integrations 
  • Mobile-first inspections (offline capable) with maps and time-stamped photos 
  • Automated notices, escalations, and recurring tasks 
  • Role-based permissions and audit logs 
  • KPI dashboards (violations, AR aging, ARC approvals) 
  • Secure resident and board portals 
  • Fast-track training & onboarding for quick ROI 

Who is it for? 

  • Community management companies that need standardized, scalable operations across dozens (or hundreds) of HOAs.  
  • Self-managed HOAs that want professional-grade accounting and compliance without duct-taping multiple tools together. 

Why teams choose Smartwebs 

Smartwebs is all-in-one HOA & Community Association Management Software—accounting-first, violations-strong, and client-centric. Consolidate accounting, violations, ARC, work orders, and portals into one easy-to-use platform with automation and mobile at the core. 

 

Ready to streamline the workday?

 See It Live: Book A Demo

 

Budget Season, Simplified – Your HOA Accounting Playbook (2025)

Budget season is a critical period for community management, it’s when spreadsheets multiply, deadlines tighten, and boards expect absolute clarity. With the right processes and the right platform, you can transition from a reactive stance to a strategic approach, enabling you to complete your budget faster and with fewer errors. With approximately 369,000 community associations in the U.S. serving around 77 million residents, you’re certainly not alone in the crunch. (Source: CAI Fact Book 2024 Statistical Review)  

Why Budget Season Gets Messy (and How to Fix It) 

Usual Pain Points:  

  • Rising vendor costs 
  • Unexcepted capital expenses 
  • Rising Insurance costs 
  • Inaccurate forecasting – budgets based on last year’s guesses 

The Fix:  

  • Centralized Vendor Management + Invoice Processing – Contracts, insurance, invoices and pricing live in one place 
  • Reserve fund planning – capital needs are forecasted and tracked 
  • Document management + Vendor records – policies, renewal dates, and premium history are visible 
  • Accurate forecasting: Budgets based on last year’s data that auto-populate 

CAI Standards Alignment: Ensure your budget reflects current reserve study standards for realistic and defendable contributions. (Helpful references: Smartwebs Portals, CAI National Reserve Study Standards) 

What Sets Smartwebs Apart – Accounting & Budgeting, Front-and-Center 

Accounting Built for HOAs:/

When budget season arrives, boards don’t need bells and whistles, they need clean numbers. Smartwebs is built with accounting workflows so you can close the month faster, forecast confidently, and present budgets. 

The 7-Step HOA Budget Playbook (2025) 

  1. Pull clean actuals (12–24 months). Export GL, AR, AP and bank activity. Tag one-time/non-recurring items and reclassify miscoded transactions so historical trends are usable.
     
  2. Normalize and trend expenses. Adjust for seasonality, contract escalators, and utility indexation. Use rolling averages and CPI adjustments where appropriate.
     
  3. Model revenue with delinquency scenarios. Build best/likely/worst revenue projections that incorporate current collection performance and plausible shifts in payer behavior.
     
  4. Pressure-test contractual & recurring costs. Load vendor contracts into the system, apply known escalators, and flag renewal windows. Assign budget owners for each major line.
     
  5. Translate reserve study to budgeted funding. Convert reserve timelines and replacement costs into scheduled contributions and link them to reserve GL accounts and projects.
     
  6. Lock budget with controls & approvals. Route the budget through AP/board approval workflows, lock the budget period, and preserve an approval audit trail for the CPA.
     
  7. Publish to board portal for review. Post the proposed budget to the board portal for review. Allows real-time access for HOA boards to review the budget. 

Built for Community Management Companies’ and Self-Managed HOA’s 

For Community Management Companies:

Easily manage multiple associations with portfolio rollups, consolidated financials, standardized workflows, and permission-based access — all designed to help your team scale efficiently without adding headcount. 

For Self-Managed HOAs:

Run like a pro with professional-grade accounting tools: automated AR, clear and customizable financial reports, and the ability to manage multiple bank accounts with ease. 

Accounting Features Checklist (Budget-Focused) 

  • Recurring assessments with proration and multi-period posting 
  • Automated statements, reminder cadence & payment plans 
  • Vendor management with contract dates, insurance docs, and PO approvals by role 
  • Project accounting for capital repairs with work-order cost capture 
  • Real-time bank feeds + automated reconciliation utilities 
  • Budget vs. actuals (accrual & cash views)  
  • Scenario modeling: delinquency, vendor escalation, special assessment options 
  • Period locks and audit trails 

 See It Live: Book a live demo of Smartwebs

Sources (quick reference) 

CAI — Community Association Fact Book 2024 Statistical Review (PDF); Fact Book 2024 Dashboard.
CAI — National Reserve Study Standards (July 2023); Reserve Studies & Funding Resources (Jan 2024).
AICPA — Segregation-of-duties charts: two-person, three-person, four-person.
First Citizens — 6 HOA payment options homeowners expect.
CPA explainers on HOA audits: HOA PPM; AcoBloom.
Smartwebs — Product overview; Portals; Reviews on G2 and Capterra 

 

Guide for better HOA Management & Growth

Set the stage for success and streamline your HOA Growth and Management.

This guide helps You STOP Juggling HOA Accounting, Work-Orders, and everything else your community associations manage.

What You’ll Learn:

  • Top Violations for Communities and How to Minimize Them
  • How to Welcome New Residents
  • How to Become A Top HOA Community in Your City
  • How to Streamline HOA Growth and Management.
  • The Importance of HOA Management Software in Your Community
  • How to Choose the Right Community Association Management Software

Top Violations for Communities and How to Minimize Them

Garbage Cans 

Residents leaving their garbage cans out for too long after trash day is a common violation in HOA communities. Most property managers probably know this violation all too well and have written up several violation letters because of it. Remembering to bring in those cans can be hard, especially when working from home!

How to Help Minimize This Violation

Reminding your homeowners that trash day is over and they can put away their cans is a great
way to minimize this violation. If you have a system like Smartwebs Communications, you can send out a weekly reoccurring text or email reminding residents to remove their trash bins from the road.

Landscaping

We all know it can be challenging to find the time to mow your lawn, but alas, it has to be done! This is a common violation HOA managers face and are crucial to making your community look its best. As the property manager, you want to maintain the beauty of your HOA association and make sure everyone in the community is proud of their neighborhood!

How to Help Minimize This Violation

Making sure your HOA rules are clear and easy to understand can help your residents know precisely what is and isn’t a violation. Once a quarter, you should send out communication that lists the common landscaping issues your community sees and the landscaping rules. This way, everyone is informed and can help fix problems before they even start!

Pets

We love our pets like family because they are! But residents not picking up after their furry friends is something that HOAs face all the time. This can be a problem that you hear a lot from other residents, and they might ask the property manager to help minimize this violation.

How to Help Minimize This Violation

This can be a tough violation because it’s hard to catch residents in the act of not picking up after their pets, so you need to be proactive about a solution. Making sure you have enough waste stations around the neighborhood is key to helping eliminate this problem. Sometimes residents forget to bring bags with them, so providing plenty of spots where they can grab a bag and remove the waste is crucial for your community!

How to Welcome New Residents to your HOA

Are new residents moving into the neighborhood? That’s great! New homeowners moving into the community provides an opportunity for you to welcome them to the area, make sure they are set up for success and deliver essential documents they need to enjoy their new home.

Send a Welcome Packet

Welcome packets are a great way to help new residents feel excited about where they are
moving to. So what should be in a welcome packet?

Governing Documents

One of the most important items to include in your governing documents, as this is what they will need to make sure they have a positive experience in the community. Many rules are violated not out of intent but because they are unaware, so having a well-written document outlining the rules and regulations of your community is crucial!

Welcome Letter

In your packet, include a welcome letter. Let them know you’re glad they are here and make them feel special! Noting who the board members are and their roles in the community are excellent information for any newbie. Also, if your community has a Facebook group or Nextdoor neighborhood, they could join. This is a great addition!

Community Map and Info

Your community probably has fantastic amenities and can be the main reason why residents
chose your neighborhood, so point them out. Providing a neighborhood map pointing out where the pool, fitness center, playground, and any/all amenities are will help your newcomers navigate the community. You should also include access information like your pool code or how to get a key card to use the amenities to their fullest.

Resident Portal Information

Do you have HOA software? We hope so! If you do, make sure your new residents know how to access it, their login info, and what information they can find. Suppose you have a resident portal like the one at Smartwebs. In that case, residents can submit architectural requests, communicate with the property manager directly, and find governing documents with a couple of clicks. This will be key for your residents to make sure they are continuously updated with new info and easily communicate with their property manager.

Welcome Committee

Establishing a welcome committee for your neighborhood can help new residents feel at home. By already having a contact in the community to ask questions about things like schools, favorite restaurants, and where to get their hair done. A welcome committee can also put together gift baskets for new homeowners that include your welcome packet, local businesses to check out, and how to meet others in the neighborhood. Greeting newcomers to your community will help set you apart and keep your residents happy for the long term!

How to Become A Top HOA Community in Your City

You want your HOA community to be somewhere people desire to live and are proud to
participate in. So, how do you become a top HOA community? Here are some tips we think can help you do just that!

Community Events

Community events are a great way to get residents involved and meet their neighbors. Throwing cookouts for the fourth of July or having a neighborhood block party every quarter can boost morale and get your community talking about their HOA. Is anyone in the community a part of a band? Ask them to perform at the neighborhood park and invite everyone to come out and enjoy it! Any event you throw can be a great way to get your community together and more involved.

Amenities

Having great amenities is a huge selling point for any HOA community, so maintaining them is crucial. Is your playground equipment rusting and old? Maybe it’s time to replace it. Getting ahead of requests/complaints about older equipment will make your HOA look proactive and prepared. If your budget allows it, look for more amenities you can add to your community as well. Maybe even small ones like having free fitness in the park days or adding soccer nets to open spaces.

Community Involvement

Getting people involved in their community helps them feel a part of something like they can impact their local neighborhood. Starting Facebook groups or a social committee is a great way to get your neighbors involved. This also helps alleviate your responsibilities and helps others feel important to their community.

How to Streamline HOA Growth and Management.

Growing a property management company is exciting and rewarding, but how do you get more
HOA communities to sign on with you? This can be challenging, but we think you can grow your business with ease with these steps.

Provide Great Service

The most important thing a business can do for itself provides excellent service. While this may be a no-brainer, we think it’s the most important as this is what will set you apart. If your company is known for always treating your clients right, going above and beyond, and getting the job done, you will, in turn, create advocates for your brand, making it easy to refer you.

Create a Referral Program

Referrals are a great way to grow your business as people enjoy talking about things they love.
Once you’ve created a brand worth talking about, make a referral program to incentivize clients to refer others to your business. Offering things like a free month of service or even gift cards are a great way to help gain referral business.

Attend Networking Events

Nothing beats meeting clients in person, so attending local or national networking events can
help your business get in front of key decision-makers. This can also help you build relationships with other vendors and services that could benefit you.

Increase Your Online Visibility

Are you visible to your potential clients on the internet? Make sure you’re updating your website and social channels frequently, as this is how people will find you. Here are some ideas to help increase your visibility:

  • Regularly post on social media – Facebook and LinkedIn are essential channels.
  • Start a blog that is updated consistently with important topics to your industry.
  • Join Facebook and LinkedIn groups related to your industry to connect with others.
  • Start a podcast or YouTube channel answering some of the important topics in your industry.

Partner With Other Vendors

If there are prominent vendors in your area that you can partner with, this could be great exposure. Make sure your core values are aligned before committing. Then you can leverage that other brand to help you grow yours and vice versa!

If you enjoyed this guide to help streamline HOA Growth and Management, check out the tools Smartwebs offers to help streamline and automate that growth.

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Top 5 HOA Management Software For 2024

What is HOA Software?

HOA software refers to a comprehensive suite of tools designed to streamline the management processes involved in overseeing homeowners’ associations (HOAs). These software solutions are aimed at facilitating efficient management for both self-managed associations and those with designated property managers. 

What features does HOA Management Software Include?

Accounting

HOA management software includes robust accounting capabilities to efficiently manage financial transactions, budgets, and record keeping. It enables tracking of fees, dues, and other payments, facilitating accurate financial reporting and transparency.

Work Order Management

This software often incorporates a work order management system, allowing residents to submit maintenance requests and enabling property managers or board members to efficiently manage and track maintenance tasks. This feature helps ensure timely resolution of repair and maintenance issues.

Payment Collection 

Homeowner’s association software simplifies the collection of fees, dues, and other payments from residents. It provides online payment processing options, enabling residents to make payments seamlessly while maintaining accurate records of all financial transactions.

Reporting Capabilities 

One of the advantages of using management software is the ability to have all your property’s data in one place. These solutions often have built-in reporting features that allow for generating various reports on payments, events, and other relevant information. Such reports can help property managers make informed decisions and keep organized records.

Communication Channels 

Property management software often includes communication tools that enable managers to interact with community members through various channels. Whether it’s sending announcements, important updates, or facilitating two-way communication, these features centralize communication efforts and make it easier to engage with residents.

Some of these software platforms offer comprehensive property management functionalities, encompassing both HOA and condominium management. However, some software may be more specialized and focus primarily on specific areas such as community management for HOAs. These specialized solutions may omit certain general property management features in exchange for specialized tools and functionalities that cater to HOA administrative tasks.

What goes into identifying the Top HOA Management Software Companies?

Running an HOA is a difficult task. Your hands are constantly full with managing architectural reviews, service requests, enforcing CC&R regulations, scheduling board meetings, taking online payments, making sure that accounts are in order, managing the community website and residents’ databases, communicating with those people, and dozens of other tasks.

HOA management software aims to help board members and property managers work smarter by automating repetitive processes and creating systems that work together. If designed correctly, property management software can help streamline HOA management and can save you loads of time and money.

With a wide range of options available, it’s essential to find the system that is best for you. Some software specializes in accounting, while others have a solution for almost everything.

If your HOA regularly does the following, you may want to look for property management software:

  • Mailing community announcements/updates/notices to homeowners.
  • You create financial records on Excel or a similar program that limits you to the same computer.
  • Work Orders and Architectural requests that take weeks to process.
  • Tracking homeowner violations that you struggle to keep organized and with zero automation. 

Why you need HOA Management Software

Simplified Community Association Accounting  

Whether you have an accounting background or not, online accounting software is a great option. It minimizes human error and makes it possible to manage the finances of multiple properties from one place.

HOA accounting software is a comprehensive suite of tools to help you manage the financial accounting needs of your HOA. It’s important to choose the right software that can handle all of your needs, whether you’re just starting out or are an established HOA with many members. There are several key features and benefits to consider when evaluating HOA accounting software.

Overall Community Management

Your software should make HOA Management smarter, not harder. Why search for multiple solutions that don’t integrate or work seamlessly? Why have multiple tabs opened on your computer if you can do it all on one platform?

Seamless Integrations

Each software can offer different strengths, so it’s important to find the one that is most compatible with your needs and the current programs you love. Most companies provide the option for integration and some have a more diverse array of options. This can help you experience the best from two platforms without switching back and forth between them.

Industry leaders: Top 5 HOA management software Companies 2024

We have looked into many software options, and have identified the Top 5 HOA Management Software Companies. 

Smartwebs

Smartwebs 

Pros:

Smartwebs All-In-One cloud-based platform + mobile allows you to say goodbye to time-consuming manual work and outdated software, allowing you to make the most of every minute. Rated the Best HOA Management Software for ease of use.

Smartwebs Pricing:

Smartwebs offers an a la carte option for Management, or access to their full, all-in-one platform for HOA Community Association Management plus Accounting. Pricing starts a $0.40 /Per Door for Management and goes up to $0.65 /Per Door for the full platform. Additionally, the software is priced per door and not per user, so you’re not punished for growth.

Cons:

Smartwebs currently does not offer lifestyle management featuring amenity reservations, events calendars etc. However, they are in the process of implementing this feature and is listed as coming soon!

Appfolio

Appfolio

Pros:

AppFolio is an easy-to-use solution with a mobile experience. It offers cloud-based software for property managers of HOAs as well as those who have mixed portfolios. It is a multifunctional property management platform that includes a suite of tools that can help managers take care of their building maintenance, track payments, and stay competitive on the price of rent.

Pricing:

Appfolio Pricing for Community Associations is limited to one plan option starting at $0.80/per unit. However, there are a la carte options for other features such as risk mitigation, websites and collections. 

Cons:

Some users may not like the complexity of the accounting software, but those with some accounting knowledge should be fine using the system. If you’re looking for a system tailored to HOAs, appfolio may be costly compared to others, as it offers a range of tools not necessary for HOAs.  

Buildium

Buildium

Pros:

Buildium provides property managers with efficient software that is easy to use, even for people who aren’t confident with new technology. It focuses on streamlining tasks so that you spend less time on them. Buildium allows you to perform many different property management tasks, like accounting, rental applications, tenant screening, and document storage. 

Pricing:

Buildium is free to try, and while pricing may not be ideal for all communities, it has plenty of options for those of different sizes. There are three pricing tiers; Essential (starting at $55/mo), Growth (starting at $174/mo), and Premium (starting at $375/mo). 

Cons:

There are small things that could be improved on this software such as accounting functions; however, it is still a good product overall. 

Wild Apricot

Wild Apricot

Pros:

Wild Apricot is a robust software that offers a wide range of features and is highly user-friendly. Notable features include event management, committee management, various payment process options, and website management.

Pricing:

Wild Apricot Pricing starts at $60 per month for the basic plan, which supports up to 100 contacts, and goes up to $900 per month for the Global plan, which covers up to 50,000 contacts.

Cons:

There are small things that could be improved on this software such as it does not provide calendar management or work order management.

PayHOA

PayHOA

Pros:

PayHOA is a popular choice for HOAs and property management companies, known for its responsive customer support. It offers a comprehensive set of features required for effective HOA management. Features include member and property database, committee management, calendar management, work order creation and tracking, and payment processing.

Pricing:

PayHOA Pricing starts at $49 per month for the basic plan, supporting up to 50 contacts, and goes up to $199 per month for the highest tier, which accommodates up to 500 users.

Cons:

There is a lack of a mobile app functionality and may be missing key management features necessary for successful HOA management. 

Conclusion

Please note that while these are some of the top-rated HOA management tools for 2024, it is always advisable to contact the vendors for demos and more accurate pricing information, as some tools may have additional costs or require custom pricing based on specific needs.

HOA management software is an excellent tool that streamlines the operations of HOAs by providing a way to reach your goals while strengthening communication and organizing tasks. These programs provide different qualities, but they all have the same objective: to help people succeed in managing their properties efficiently. Before purchasing HOA management software, make certain that it offers the features necessary for helping you reach your goals.

These programs may seem overwhelming but most are surprisingly easy to handle. Most people don’t find them too challenging – and there is typically a support team if you do. Your entire community can benefit from great Community Association Management software.

Why your HOA needs cloud technology

What is HOA Cloud Technology? We all know about the clouds that shade the sun and carry rain. Now it’s time to get to know the other cloud—the one that delivers computing power, handy applications, and the ability to share information with others wherever and whenever you need. Like the atmospheric mass that provides its name, the technological phenomenon impacts our daily lives.

Cloud computing sounds mysterious and untrustworthy, but chances are you’re already working, playing and surfing in the cloud. If you’ve purchased an iPhone, Kindle, or any smartphone, tablet or computer recently, you’re probably taking advantage of its benefits. If you’ve downloaded a song from the Internet, chatted on Skype or purchased something from Amazon.com, you’ve used the cloud.

So, what does the cloud mean to you, and how can you harness its power?

It means you can pay your assessments online. You can access association documents and board meeting minutes from wherever you are. It might also mean, for the owners of second homes, that you can tune in to board meetings from the other side of the country.

It means you can work from a remote office without losing a beat. You can collaborate with others on a document without having to e-mail the file back and forth. You can store photos, music and files online without taking up precious space on your computer.

The cloud offers cheaper, stress-free alternatives to expensive hardware and maintenance. All you really need to take advantage of the cloud is reliable Internet access, but you should carefully consider security, privacy, the provider’s reliability and contract terms first.

How secure is your data and information on the cloud? What privacy rules are you subject to? Some cloud services include clauses that allow providers to access and use a customer’s data —often for marketing purposes—and can retain that data long after you’re done using the service.

What if the company providing the cloud service goes out of business? What happens to all your information? Do contact terms lock you into one program or application?

These are important questions to ask. And though the cloud is relatively new, it’s here to stay and will become even more prevalent over time.

How have you been able to determine which cloud-technology software to use for your own HOA? Share your ideas in the comments below!

Source: Copyright-Free Articles for Community Association Newsletters and Websites Volume 2.  Cloudy with a Chance of Technology.