Smartwebs expands its Marketing and Customer Accounts team ahead of continued growth
Smartwebs Press Release
Austin, TX, August 16, 2022/ — Smartwebs, an industry-leading all-in-one software solution company for HOA Community Association management, expands its Marketing and Customer Accounts team.
Shawn Fielding, President and Chief Executive Officer of Smartwebs stated, “As our software offerings continue to grow and expand, one thing remains the same: the mission of Smartwebs is to provide robust, time-saving solutions for the HOA market. With our new team members, Kristen, Shay, Matthew, and Yeriel, we are confident Smartwebs will continue to scale towards our overall goal of Customer satisfaction and success. “
Kristen Andrews joins Smartwebs as Senior Marketing Manager, reporting to Robert Holte; Vice President, and is responsible for developing and implementing strategies for both growth and retention. Kristen comes to Smartwebs with a strong background in SaaS demand generation, driving acceleration across an organization’s markets.
Holte shares, “I am thrilled that Kristen is leading Marketing Operations at Smartwebs. Kristen’s diverse marketing and business-building experience positions her to add tremendous value as Smartwebs’s team continues to grow. Her ability to strategically position Smartwebs and gain Market share is second to none.”
Shay Currie comes to the Smartwebs team as the newest Customer Success Specialist. Shay has over 10 years of experience in customer service and an extensive Customer Success background in the Software industry.
“What excites me most about joining the Smartwebs team is assisting customers in navigating the software and taking full advantage of our cloud-based solutions. I look forward to building empathy-based relationships with our customers and guiding them through support along their journey with Smartwebs.”
“Shay Currie brings an extensive background of expertise to the Smartwebs team,” said Fielding. “She possesses a strong customer-first mindset and wants to see client success using the Smartwebs solutions.”
Matthew Donaldson joins the Smartwebs team as the newest Account Success Specialist, with over 5 years of experience in Marketing, Account Management, and Sales.
“I am thrilled to be a part of the Smartwebs team. I am looking forward to assisting in bridging gaps between the accounts team, sales, and marketing to aid in promoting growth and customer experience.”
Donaldson will spearhead the development of long-term business relationships by serving as an internal advocate and client liaison for Smartwebs.
“Matthew Donaldson has made an immediate impact on the Accounts team’s processes,” said Fielding. “He possesses a special blend of management and customer-facing experience.”
Yeriel Velazquez has been hired on as a Customer Success Specialist for Smartwebs. Velazquez comes to Smartwebs with an extensive tech support specialist background. Previously, Yeriel has spent time in technical support and implementation for school districts.
“I look forward to my role here at Smartwebs and growing with The amazing team. With my background, I am confident in my ability to help our customers understand our full platform of offerings and release updates so they can fully take advantage of what Smartwebs has to offer.”
“Yeriel’s tech support background and experience in customer service and training are of tremendous value to our clients as Smartwebs continues to grow in size and capabilities. His compassion and knowledge are so welcomed by our customers and organization,” shared Fielding.
For more press information:
Kristen Andrews, Senior Marketing Manager
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