Woman using resident portal

Does your community need a resident portal?

The answer is yes, but first, what is a resident portal? It’s a place for your community members to check on their architectural requests, submit work orders, send messages, and so much more. At Smartwebs we believe technology should make your life easier and that’s exactly what the resident portal is designed to do.

Why do I need this?

Emails are usually the source of most problems between residents and Management Companies. Along with the constant emailing, it is normal for them to be accidentally deleted, hard to find, or cut off in a different thread. Smartwebs replaces the chaotic email flow through its portal that allows residents to self-serve on data they need and also allows for direct messaging.

The portal also is beneficial for residents as they don’t have to search around for community documents. They can track the status of their architectural requests, work orders, violations, and questions directly from the app.

What are the features?

Direct Messaging

Eliminate emails with direct messaging! At Smartwebs, we know it’s hard to keep up with all the emails from all your residents and our portal helps organize this need. With direct messaging, residents can send requests, questions, and comments which are replied in the same place. If they have questions about their architectural request, they can see the status in the portal so their questions can get answered before they even ask!   !  

Online Submit Forms

Submitting architectural requests and work orders just got easier! Smartwebs offers custom forms for your community and your residents can access them directly from the portal. Since the form is submitted online a request will automatically be generated in our system which will eliminate manual work for you. Once submitted, residents can then track the status of any of their open requests.

Violation Tracking

Violations are never fun but with our portal software, it’s easy for residents to see what violations they have on their property, upload photos to show it’s been fixed, or send a message directly to the property manager about the status of their violation. This keeps everything in one place for not only residents but property managers as well.

Community Documents

Finding community documents can be difficult for residents especially if they are buried in a website somewhere. With our portal software, community documents are gathered in one place, again eliminating the need for them to email property managers to find what they are looking for.

But transitioning to a new platform is time-consuming. 

At Smartwebs, our team has developed a system to seamlessly transition to an all-encompassing platform to attend to all Management Company’s needs, demands, and obligations. The platforms’ setup is done through our white-glove service, providing easy data upload, one-on-one training, and dedicated support to property managers. Furthermore, Smartwebs assures that resident’s first-time sing-ins are done with only 3 clicks!

We would love to show you our resident portal in action! If you’re an existing customer please reach out to our support team to get an overview of this software and get set up. If you’re new to the Smartwebs family, schedule a demo with our sales team so we can show you what we are all about!