Preparing Your HOA Community for Winter: A Comprehensive Guide

As winter approaches, ensuring your HOA community is winterized is essential to maintain safety, protect property, and provide a welcoming environment for residents. Cold weather can bring challenges like freezing temperatures, icy roads, and unexpected maintenance issues. With proactive planning, you can mitigate these risks and keep your community running smoothly throughout the colder months. Here are five essential tips to winterize your HOA community effectively.

Inspect and Maintain Common Areas

Cold weather can take a toll on shared spaces in your HOA community. Inspecting and maintaining common areas before temperatures drop can prevent costly repairs and ensure safety.

Conduct a Thorough Inspection

• Inspect sidewalks, driveways, and parking lots for cracks or damage that could worsen with freezing and thawing cycles.
• Check outdoor lighting fixtures to ensure they function correctly, as shorter daylight hours make proper lighting crucial for safety.

Address Repairs Early

Fixing minor issues now can save significant expenses later. For example:

• Repair damaged roofing or siding on community buildings to prevent water leaks during snow or rain.
• Seal any cracks in pavement to reduce the risk of ice formation, which can lead to accidents.

Prepare Landscaping for Winter

Properly caring for your community’s landscaping can ensure it survives the winter months and thrives come spring.

Prune and Protect Trees and Shrubs

• Trim dead or overhanging branches to prevent them from breaking under heavy snow or ice.
• Apply mulch around the base of trees and shrubs to insulate roots and retain moisture.

Winterize Irrigation Systems

• Drain and shut down irrigation systems to prevent pipes from freezing and bursting.
• Cover outdoor spigots and pipes with insulated covers to further protect them from freezing temperatures.

Communicate Winter Protocols to Residents

Effective communication is key to ensuring everyone in the community is on the same page regarding winter preparedness.

Distribute a Winter Preparedness Guide

Create and share a document outlining:

• Snow and ice removal procedures, including where residents should park during plowing.
• Tips for preventing frozen pipes and conserving energy during cold weather.

Use Multiple Communication Channels

• Send reminders via email, text messages, or the community portal.
• Post updates on bulletin boards or community social media pages to reach all residents.

Winterize Plumbing Systems

Plumbing issues caused by freezing temperatures can be both expensive and inconvenient. Taking preventive measures can protect your community’s water systems.

Insulate Pipes in Common Areas

• Use foam pipe insulation or heat tape to protect exposed pipes in unheated areas like basements or utility rooms.
• Ensure that water heaters are serviced and operating efficiently to meet increased demand during winter.

Encourage Residents to Take Precautions

• Share tips for residents to keep their home plumbing safe, such as allowing faucets to drip during extreme cold to prevent freezing.
• Recommend keeping indoor temperatures above 55°F, even when residents are away, to protect pipes.

Plan for Snow and Ice Removal

Snow and ice are some of the biggest challenges for HOA communities during winter. A detailed snow removal plan ensures the community stays accessible and safe.

Partner with a Reliable Snow Removal Service

• Contract with a trusted company to handle snow plowing and de-icing for roads, parking lots, and walkways.
• Confirm the contractor’s availability and ensure they have the necessary equipment and materials, such as salt and sand.

Stockpile Essential Supplies

• Keep a supply of ice melt, sand, and shovels in easily accessible locations.
• Encourage residents to purchase their own supplies for personal use on driveways and sidewalks.

Establish a Clear Plan

• Determine priority areas for snow removal, such as main roads and entrances.
• Communicate the snow removal schedule to residents, ensuring they know when and where to move vehicles.

Conclusion: Stay Prepared and Safe This Winter

Winterizing your HOA community is about more than just protecting property; it’s about ensuring the safety and comfort of all residents. By following these five essential tips to winterize your HOA community, you can reduce risks, save on future repairs, and keep your community running smoothly throughout the colder months. Early preparation and clear communication are the keys to a successful winter season.

For more expert advice on managing your HOA community, visit Smartwebs.

Our employees are our backbone, and we love getting together as a company! On Friday, November 5, Smartwebs employees met at Lake Creek Park in Round Rock, TX, for a team-building picnic. We were able to eat lunch together, share some laughs, and join in on some fun!

After lunch, we broke off into four teams to build bikes for the kids at Texas Baptist Children’s Home. Texas Baptist Children’s Home provides a safe home and a stable family environment where children, single mothers, and youth aging out of foster care can learn, grow, and ultimately experience a happy, healthy future. We loved getting to work together on a project that would directly impact children in our community! This activity also helped us get to know one another and different working styles to complete a common goal. 

Once we finished up building our bikes, we started our team-building activities. The first game we played was called Hole Tarp, yup you read that right; it’s called Hole Tarp. Why? You guessed it, because there is a tarp, and it has holes in it! This game took major communication skills and strategy as each team had to get their tennis ball to go through the correct spot. The tennis ball(s) were placed on the tarp, and each group was told which color hole it needed to go through. It was entertaining to see how each team interpreted these instructions and how to do it effectively. One group just dropped the tennis ball through the hole since there weren’t any rules against it. We had to be given more rules once our CEO, Shawn Feilding, realized we were all a sneaky bunch! This game helped us see who in our groups were natural at stepping up and giving directions, who was more systematic in their thinking, and how to interact with different personalities.

After this, we played a game called landmines, where each team had to direct their teammate through a series of obstacles to the other side without stepping on any of the items. Pictured above is our CEO, Shawn Feilding, trying to get through while others were putting more obstacles in his way! This activity was challenging as each team was allowed to distract the other once they had made it through, making it difficult to know who to listen to. In this game, we learned how it’s better when one person is directing and not the whole group, so the participant knows who to listen to. We also learned that sometimes louder isn’t better as other people were giving wrong directions to distract us. 

All in all, it was a day filled with fun and good weather! We enjoyed getting together as a group, some of us meeting each other for the first time, and connecting as a company. We are excited to continue to do events like this together as our next company get-together is in December for our Holiday Christmas Party! If you ever want to host a community event for your neighborhood, having SmartCommunications is a great tool to have so you can send out mass communications to your community. Contact our team today for a demo!

Did you know that 25% to 27% of the U.S. population lives in private communities governed by homeowners associations, condominium associations, and housing associations? But for homeowners, it doesn’t matter how many HOAs there are—all that matters is finding the right community and the right HOA. And that’s where the right HOA management software can make a world of difference for your customer experience.

Here’s a look at what HOA management software is, why you need it, and what features to look for in the best software.

What is HOA Management Software?

HOA management software is your one-stop shop for everything related to property management. It used to be used by sophisticated property management companies with large and complex holdings, but these days, software evolution and pricing has made the same functionality available to even the smallest of HOAs.

Most managers use HOA management software for one of five reasons:

1. Accounting
2. Building management
3. Work order or maintenance management
4. Marketing tools
5. Tenant portal

The benefits for HOA managers are just as good, and in many respects, this software allows you to take charge of what’s going on in your community.

Of course, the real benefit isn’t just that you can break out a resident portal or simplify your accounting. The real benefit is that you no longer need to rely on an endless chain of people to handle small jobs. Instead, great software allows you to automate a lot of small tasks so that you can focus on the big ones.

In addition, good software provides an unbeatable customer experience. The reality is that no matter who lives in your community, today’s homeowners come with an implied degree of technical sophistication. They have certain expectations of professionalism, and those show through in your customer experience.

HOA management software allows you to meet (and exceed) those expectations every time.

What to Look for in the Best HOA Management Software

What separates good HOA management software from the best?

Start by looking for a few core features. For example, good software should include basic features like association management, owner communication, administrative functions, and accounting.

For HOAs, you’ll also want tools like online architectural request forms, a work order portal, and violation software.

The best software goes one step further. Not only are these features easy to use, but they’re integrated into a single powerful dashboard with all the functionality your community needs.

If you have to mix and match solutions, you’ll confuse and frustrate your members, and more importantly, you’ll constantly fight an uphill integration battle. Look for one system that does everything and does a wonderful job of it.

The one thing that great software is not? Free. Unfortunately, free HOA management software is often mutually exclusive from good software.

The Software You Need to Strengthen Your Community

Ready for HOA management software that goes the extra mile?

Here at SmartWebs, we know that property managers need a smarter way to do business. That’s why we offer a variety of software options tailored to your unique needs, like our SmartArchitecturals software that allows for easy architectural request submissions and 24/7 access throughout the process. It’s just one of the ways we’re improving the property management experience.

And best of all? We specialize in HOAs, which means you get software made for your unique needs.

Ready to give your HOA members an experience they’ll love? Schedule a demo today to learn more about how our software can help.

We understand that some communities are in areas that don’t have the best signal or no signal at all. This is why we developed our offline mobile app to help community managers still do their job without data. Process HOA Violations on Mobile. Smartwebs is one of the only property management software companies that are able to accommodate processing violations in the field without a signal. Keep reading to know why it’s important for you to have this feature as a part of your HOA management software. 

No data? No problem! 

Smartwebs was designed and developed to keep HOA inspections moving with no data needed. Quickly download your community or communities on an Apple or Android device and you’ll have access to a virtual map with the location of properties to process violations with speed. Once you’ve completed your drive/inspection(s), upload the information with one click and it will be processed seamlessly into the Smartwebs office site.

GPS Tracking

Did you know it’s still possible to use GPS tracking even without a signal? With our software, it is! The app is able to track you throughout the community so you know exactly what units you are viewing. Never lose sight of your community again! In the mobile offline app, you can see your current location, choose the unit you need, click the type of violation, snap a picture, and click submit. It’s as easy as 3 clicks and a pic! 

Zero Touch Communications

Sending out violations letters has never been easier. After you have processed your violations with our offline app, they will be ready for Zero Touch Mailing once you get back. Zero Touch allows you to send off a pre-designed letter template straight to the resident by email and mail with a click of a button. No more printing, stuffing and mailing violation letters by hand, it’s already done for you. 

We built our software to meet your company’s needs and are constantly improving by listening to our customers. Excited about this feature? Schedule a demo so we can show you how your community can do things smarter. After all, Smart is in our name!

Processing HOA violations by hand should be a thing of the past! More than ever, it is vital to keep track of all violations in case you need to provide documentation about an owner’s past. Smartviolations has made processing violations quick and easy with our coined phrase, 3 clicks and a pic! With a violation software like ours, you can speed up productivity, keep residents informed, and keep a record of all current and past violations.

These are the top four reasons your HOA needs violation software:

#1 Keep Records of All HOA Violations

As new laws are passed for HOA communities, homeowners are wanting more access to data. It’s extremely important to have a record of all your violations. With Smartwebs HOA management software, you can take photos of the violation in real-time and since the photo is auto-stamped with the date and time there is no confusion on when the violation occurred. You can include up to four photos on a single violation letter helping you capture the extent of the violation or even multiple violations in one letter. 

#2 Make your life easier with Zero Touch Mailing

With SmartViolations you will be able to capture the violation out in the field and it’ll be ready to send when you’re back in the office! Our system will auto-generate a pre-designed letter template with the violation photo attached and send it to the resident by email and mail. With Zero Touch mailing, you no longer have to print and mail out violation letters, it’s all done for you in one simple click! 

#3 Automatically send out notices to residents

Once you have processed your violation you can use Zero Touch Mailing to send it to the resident. With Zero-touch mailing, you never have to print or mail another violation letter. The resident will immediately receive an emailed copy of the letter as well as a printed copy in the mail. With the addition of the Resident Portal, the resident can see all their past and present violations. Homeowners can use our portal to ask questions or notify their property managers that violations have been corrected.

#4 Easy offline mobile management

Are you working on an iPad that doesn’t have cellular service? Don’t worry Smartwebs has you covered! With our software, you can track your violations on the move even when there is no cell service. Simply create a new violation, take a photo, and click print when you’re back in the office. 3 clicks and a pic! 

Smartwebs’ technology is all about helping you manage your communities better and with SmartViolations we do just that. With our automated systems, you can cut down on the time spent creating violation letters. Interested to see SmartViolations in action? Schedule a demo with our team today at Smartwebs.com/demo!

Do you have residents thinking about remodeling their kitchen, building an addition, or embarking on some other construction project that will require the services of a contractor? With the help of SmartArchitecturals, we have made submitting arch requests fast and easy with our online portal!  

Once a resident has completed an arch request through our SmartArchitecturals software and, it’s approved, they are ready to break ground! Help them keep their project nailed down with five simple guidelines:

1. Reconcile your contractors’ objectives with your own. You want your project to be completed on time and within budget. Contractors want to maximize their compensation. Design a compensation plan that maximizes your contractors’ profits when they achieve your objectives at each stage of the project.
2. Nothing drives down prices like competition. Any price you obtain without competition will be higher than the price you receive with it.
3. Write down everything you expect. Effective competition requires a complete, accurate, and final definition of the goods and services involved in the project.
4. Use standard forms for your contracts. The American Institute of Architects offers a variety of sample documents at www.aia.org/docs_default. Just realize there’s no such thing as a standard project and customize your contracts accordingly.
5. There is no substitute for professionalism. An architect, contractor, or other participants in your project who has a track record of character and professionalism will likely demonstrate those qualities on your project. Conversely, a participant with the opposite track record will probably remain true to form.

Contractors can be tough to work with, so finding the right one is important. Ask your friends who they have used in the past and ask your contractor for references. But most importantly, have fun with your project and get ready for the big reveal! Ready to give SmartArchitecturals a try? Visit smartwebs.com/smartarchitecturals/ for a FREE 5-Minute demo.

Community Resident Portal

Does your HOA need a community resident portal? The answer is yes.

Managing resident service requests, amenity use, reservations, as well as other homeowner requests can be time-consuming for property managers. A community resident portal is the main means of relieving management staff by streamlining vital communications between managers and residents, making life simpler for everyone.

The importance of a community resident portal

The benefits of an efficient community resident portal serve everyone involved, from the people submitting service requests to the staff answering their inquiries to the homeowners’ association boards in charge of keeping a vibrant community in excellent condition.

Community residents: A community resident portal will enable homeowners to independently, conveniently, and entirely online submit amenity bookings, maintenance issue tickets, and service requests. There is no opportunity for misunderstanding or ambiguity thanks to quick approvals and openness.

Community association board members: Board members may immediately evaluate, accept, or reject any choices that call for their opinion without additional and unnecessary phone conversations or email exchanges since they have a clear view of the requests made by residents in their community.

Management Company Members: Personnel from the management businesses have set up a site so that queries, bookings, and service requests from homeowners may be handled promptly and easily. They can take no action at all for certain activities by setting up automatic approval criteria for particular amenities or service requests.

What are the features of a community resident portal?

Direct Messaging

Eliminate emails with direct messaging! At Smartwebs, we know it’s hard to keep up with all the emails from all your residents and our portal helps organize this need. With direct messaging, residents can send requests, questions, and comments which are replied to in the same place. If they have questions about their architectural request, they can see the status in the portal so their questions can get answered before they even ask!   !  

Online Submit Forms

Submitting architectural requests and work orders just got easier! Smartwebs offers custom forms for your community and your residents can access them directly from the portal. Since the form is submitted online a request will automatically be generated in our system which will eliminate manual work for you. Once submitted, residents can then track the status of any of their open requests.

Violation Tracking

Violations are never fun but with our portal software, it’s easy for residents to see what violations they have on their property, upload photos to show it’s been fixed, or send a message directly to the property manager about the status of their violation. This keeps everything in one place for not only residents but property managers as well.

Community Documents

Finding community documents can be difficult for residents, especially if buried in a website. With our portal software, community documents are gathered in one place, again eliminating the need for them to email property managers to find what they are looking for.

But transitioning to a new platform is time-consuming. 

At Smartwebs, our team has developed a system to seamlessly transition to an all-encompassing platform to attend to all Management Company’s needs, demands, and obligations. The platforms’ setup is done through our white-glove service, providing easy data upload, one-on-one training, and dedicated support to property managers. Furthermore, Smartwebs assures that residents’ first-time sing-ins are done with only 3 clicks!

We would love to show you our resident portal in action! If you’re an existing customer please reach out to our support team to get an overview of this software and get set up. If you’re new to the Smartwebs family, schedule a demo with our sales team so we can show you what we are all about!

Water conservation is a critical responsibility for homeowners associations (HOAs), especially during periods of water restrictions. Implementing effective strategies not only ensures compliance with local regulations but also promotes environmental sustainability and reduces communal expenses. Here are several actionable steps to help residents conserve water during such times.

1. Optimize Appliance Usage

• Laundry Practices: Encourage residents to operate washing machines with full loads and select appropriate water levels for each cycle. This practice can significantly reduce water consumption.
• Dishwashing Techniques: Advise against pre-rinsing dishes under running water. Modern dishwashers are designed to handle residual food particles efficiently. Running the dishwasher only when full further enhances water savings.

2. Implement Bathroom Water-Saving Measures

• Toilet Maintenance: Regularly inspect toilets for leaks, as undetected issues can lead to substantial water wastage. Prompt repairs are essential to maintain efficiency.
• Shower Habits: Promote shorter showers and the installation of low-flow showerheads to minimize water usage without compromising comfort.
• Bathing Practices: Recommend filling bathtubs only halfway and plugging the drain before adjusting water temperature to conserve water.

3. Encourage Efficient Water Use in Daily Activities

• Kitchen Practices: Suggest storing drinking water in the refrigerator to avoid running taps until the water cools. Additionally, washing vegetables in a bowl rather than under running water can save gallons daily.
• Defrosting Methods: Advise residents to thaw frozen foods in the refrigerator overnight instead of using running water, which conserves both water and energy.

4. Promote the Reuse of Greywater

• Household Water Recycling: Encourage the collection of unused or lightly used water, such as water from boiling pasta or rinsing vegetables, for purposes like watering plants or cleaning. This practice reduces overall water consumption.

• Dehumidifier Water: Inform residents that water collected from dehumidifiers is suitable for watering plants, offering an additional reuse opportunity.

5. Educate on Landscape Water Conservation

• Irrigation Practices: Advocate for watering lawns and gardens during early morning or late evening hours to reduce evaporation losses. Utilizing drip irrigation systems can also enhance efficiency.
• Drought-Resistant Landscaping: Encourage the adoption of xeriscaping principles, which involve using native, drought-tolerant plants that require minimal watering, aligning with sustainable landscaping practices. Water conservation in HOAs

6. Implement Community-Wide Water Conservation Initiatives

• Educational Workshops: Organize sessions to educate residents on water-saving techniques, the importance of conservation, and the environmental impact of water usage.
• Incentive Programs: Consider offering incentives for households that demonstrate significant reductions in water usage, fostering a community-wide commitment to conservation.

7. Ensure Compliance with Local Water Restrictions

• Stay Informed: Keep abreast of local water use regulations and ensure the community adheres to prescribed watering schedules and restrictions to avoid penalties and contribute to regional conservation efforts.
• Communication: Utilize community newsletters, emails, and meetings to disseminate information about current water restrictions and conservation tips, ensuring all residents are informed and engaged.

By implementing these strategies, HOAs can play a pivotal role in promoting water conservation during periods of restriction. Collective efforts not only ensure compliance with regulations but also contribute to the sustainability of vital water resources for the community and future generations.

The CAI Annual Conference is the most significant event for the community association industry, and it’s happening this year in Las Vegas at Caesars Forum. If you’re curious about attending this year’s event, keep reading as we have answered some of the most frequently asked questions regarding the event. 

Who should attend?

If you are a community association manager, management company executive, product and service provider for HOAs, condos, co-ops, or a community association board member, this conference is for you! 

Why should I attend?

The CAI Annual Conference is a great way to develop connections, expand your network, and learn about new industry products and services. With over 1,000 people attending this year’s conference, there will be plenty of ways you can network with small groups or large social events. Not to mention some great speakers to help you better manage your community. 

Where is the event held and when?

This year’s conference will be at a brand new Ceasars Forum! This new space has ample room to keep all of the attendees safe and connected to the newly renovated Harrah’s Casino and The Linq Hotel. The conference is from August 18-21.

What vendors will be there?

With over 120 exhibitors attending the event, there will be plenty of new products and services to check out, including us, Smartwebs! We will be at Booth 501 with new product launches, fantastic giveaways, and product demos for you to watch. If you’re curious who will be attending the event, check out the sponsors and exhibitors page on CAI Online. 

What kind of topics will be discussed?

The CAI Annual Conference is an ultimate destination to learn from industry leaders and colleagues. You will be able to listen to keynote speakers, connect with others at networking events, and attend educational sessions to help you manage your communities better. 

Some educational topics being discussed at this year’s conference are:

• Creating a Drama-Free Community: Tips to Avoid Discrimination, Harassment, and Litigation Risks Prompted by COVID-19
• When Boards Make Mistakes: How to Minimize the Fallout
• A Great Place to Work: Attracting and Retaining Talent in a Competitive World
• Talking About Our Generations: Supporting, Motivating, and Leading Five Generations

To see more of the educational sessions and the full tentative schedule, visit CAI Online! We can’t wait to see you all at this year’s event so if you do attend, make sure to stop by Booth 501.

Interested in learning more about Smartwebs? Schedule a product demo today!

Creating a fitness space in your community can encourage healthier lifestyles, improve property value, and foster a sense of community. However, selecting the right gym equipment can be challenging. From understanding your residents’ needs to maximizing your budget, this guide will help you make informed decisions when outfitting your community fitness center.

Why Your Community Needs the Right Gym Equipment

Investing in the right gym equipment isn’t just about fitness; it’s about providing value and enhancing the overall community experience. Properly chosen equipment can:

• Encourage residents to adopt a healthier lifestyle.
• Increase the appeal of your community to potential buyers or renters.
• Reduce long-term maintenance costs by ensuring durability and functionality.

Tips for Choosing Gym Equipment for Your Community

Understand Your Community’s Needs

Before purchasing equipment, gather feedback from your residents. Conduct surveys or host community meetings to find out:

• What types of exercises they prefer (cardio, strength training, yoga, etc.).
• The demographics of your community (e.g., families, seniors, young professionals).
• The fitness goals of your residents, such as weight loss, muscle building, or general wellness.

Plan Your Fitness Space

Maximizing your available space is crucial for creating a functional and enjoyable fitness center. Consider:

• The layout of your gym, ensuring enough room for each piece of equipment and walkways.
• Multi-functional machines that can save space and serve multiple purposes.
• Creating distinct zones for cardio, strength training, and stretching to accommodate various fitness needs.

Choose Durable, High-Quality Equipment

When selecting gym equipment, prioritize durability and reliability. Key considerations include:

• Commercial-grade equipment: Designed to withstand frequent use, this type of equipment is ideal for community fitness centers.
• Manufacturer warranties: Look for equipment that comes with robust warranties to protect your investment.
• Ease of maintenance: Choose machines with simple maintenance requirements and easily accessible service options.

Focus on Safety Features

Safety is paramount in a community gym. Ensure the equipment you choose includes:

• Non-slip surfaces and grips.
• Clear instructions or diagrams on proper usage.
• Adjustable features to accommodate users of all sizes and fitness levels.

Types of Gym Equipment to Include

Cardio Machines

Cardio equipment is a must-have for any fitness center. Popular options include:

• Treadmills: Perfect for running or walking indoors.
• Ellipticals: Low-impact machines ideal for users with joint concerns.
• Stationary bikes: Great for cardiovascular fitness and suitable for users of all ages.

Strength Training Equipment

Strength training is essential for building muscle and improving overall health. Consider:

• Weight machines: These provide guided movements and are beginner-friendly.
• Free weights: Dumbbells, kettlebells, and barbells offer versatility for strength training routines.
• Resistance bands: Affordable and effective, these are great for all fitness levels.

Flexibility and Recovery Tools

Don’t overlook equipment that supports flexibility and recovery, such as:

• Yoga mats and blocks.
• Foam rollers for muscle recovery.
• Stretching stations or designated areas.

Budgeting for Your Community Gym

Prioritize Essential Equipment

To begin, start by purchasing equipment that will serve the most residents effectively. For instance, cardio machines and multi-functional strength training equipment are excellent starting points, as they cater to a wide range of fitness needs and skill levels. Additionally, these options provide versatility, ensuring they meet the demands of a diverse community.

Look for Bulk Discounts and Financing Options

Many fitness equipment suppliers offer discounts for bulk purchases or financing plans. Reach out to multiple vendors to compare prices and packages.

Factor in Maintenance Costs

Budget for ongoing maintenance to extend the life of your equipment. Regular servicing can prevent costly repairs and downtime.

Partner with Trusted Vendors

Working with a reputable vendor ensures you get high-quality equipment and excellent customer support. To begin with, look for:

• Vendors with a proven track record of working with community gyms.
• Companies that offer delivery, installation, and maintenance services.
• Positive reviews and testimonials from other communities or businesses.

Conclusion: Creating a Gym Your Community Will Love

Choosing the right gym equipment for your community is not only an investment in your residents’ health and happiness but also a step toward enhancing overall community appeal. First and foremost, by understanding their needs, you can ensure the equipment aligns with their preferences and fitness goals. Furthermore, prioritizing safety and quality will help create a secure and reliable space for everyone. Finally, by working within your budget, you can balance cost-efficiency with functionality to maximize value. Start planning today, and soon enough, you’ll see your community thrive!

Americans who live in community associations are overwhelmingly pleased with their communities, expressing strong satisfaction with the board members who govern their associations and the community managers who provide professional support. But are your HOA residents happy? 

According to a survey conducted by Zogby International, more than seven in 10 community association residents expressed satisfaction with their community experience. Almost 40 percent of community association residents say they are “very pleased,” with only 10 percent expressing some level of dissatisfaction. Nearly 20 percent represent neither point of view.

An estimated 54 million Americans live in some 274,000 homeowner associations, condominium communities, cooperatives, and other planned developments.

Here’s what community association residents say:

• 88% percent believe their governing boards strive to serve the best interests of the community.
• 90% say they are on friendly terms with their association board members, with just 4 percent indicating a negative relationship.
• 86% say they get along well with their immediate neighbors, with just 5 percent reporting a negative relationship. Of those who reported issues with neighbors, the most common problems were pets, general lifestyle, noise, and parking.
• 78% believe community association rules “protect and enhance” property values, while only one in 100 say rules harm property values. About 20 percent see no difference.
• 88% of residents who have interacted with professional community managers say the experience has been positive.

How does your community stack up to these numbers? Sending out surveys is a great way to gain feedback about if your HOA residents are happy, and you can do this by using our SmartCommunications software. Not currently a SmartCommunicatons user? Contact us today to schedule a demo or chat with one of our specialists!